Frequently Asked Questions

About Our Garments

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Why is every garment unique?

Every KuluKabi garment is individually handcrafted and naturally plant-dyed. Because botanical dyes interact differently with each piece of fabric, no two garments are ever exactly alike. Subtle variations in colour, tone and pattern are a natural part of the process, making every garment truly one of a kind.

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What is plant dye?

Plant dye is a traditional dyeing technique that uses colour extracted from natural botanical materials rather than synthetic dyes. At KuluKabi, we embrace traditional natural dyeing methods to create colours that are rich, organic and inspired by the beauty of nature. Each garment carries the unique character of the plants used in its creation.

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Will the colour fade over time?

Like all naturally dyed textiles, our garments will gradually soften and develop character with age. This gentle ageing is part of the beauty of plant dyeing rather than a flaw. With proper care, your garment will continue to evolve while retaining its unique natural charm.

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​Sizing & Fit

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How do I choose my size?

Each product page includes detailed garment measurements to help you find the best fit. We recommend comparing these measurements with a similar garment you already own rather than relying solely on your usual clothing size. If you're unsure, please feel free to contact us—we're always happy to help.

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Are your garments true to size?

Many KuluKabi garments are intentionally designed with relaxed or oversized silhouettes to allow for comfort, layering and ease of movement. We recommend checking the measurements provided on each product page before placing your order.

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​Care Guide

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How should I care for my garment?

We recommend gentle hand washing in cold water using a mild, pH-neutral detergent. Avoid bleach, fabric softeners and harsh chemicals. Hang dry in the shade and avoid prolonged exposure to direct sunlight to help preserve the natural beauty of the plant dyes.

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Can I machine wash my garment?

For the best long-term care, we recommend gentle hand washing in cold water using a mild detergent. If machine washing is more practical for you, choose a gentle or delicate cycle with cold water and wash the garment separately or inside a laundry bag. We recommend removing it before the spin cycle and hanging it to dry in the shade. This will help minimise stress on both the fabric and the naturally dyed colours.

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Will the colour change over time?

Yes—and that's part of the beauty of plant-dyed textiles. Like wood, leather and linen, naturally dyed garments develop character through time and wear. With proper care, the colours will age gracefully, creating a unique patina that reflects your own journey with the garment.

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Shipping

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Where do you ship?

We currently ship worldwide from Sydney, Australia. Shipping rates and delivery times are calculated at checkout based on your destination.

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How long will my order take to arrive?

We aim to dispatch all orders within 1–3 business days. Delivery times vary depending on your destination and the shipping service selected. For estimated delivery timeframes, shipping rates and the latest shipping information, please refer to our Shipping Policy.

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Returns & Exchanges

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Can I return my order?

Returns are accepted for faulty, damaged or incorrect items in accordance with the Australian Consumer Law. We do not offer refunds for change of mind. For more information, please refer to our Returns Policy.

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Can I exchange for a different size?

Yes, we're happy to assist with size exchanges, subject to availability. Please contact us before returning your item so we can help arrange the exchange. For more information, please refer to our Returns Policy.​

 

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Still have a question?

We're always happy to help. If you can't find the answer you're looking for, please get in touch via our Contact page or email us at contact@kulukabi.com.au

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