Privacy Policy

​​​

Last updated: 30 October 2026

​

At KuluKabi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our business.

​

1. Information We Collect

We may collect personal information when you browse our website, place an order, subscribe to our communications, or contact us.

​

This information may include:

• Your name, email address, phone number, billing address, and shipping address.

• Order details, purchase history, and transaction information.

• Payment-related information processed securely by our payment service providers.

• Communications and enquiries you send to us.

• Technical information such as your IP address, browser type, device information, and website usage data.

• Marketing preferences and newsletter subscription details.

 

We collect only information reasonably necessary to operate our business, provide our products and services, and improve your experience.

​

2. How We Use Your Information

We may use your personal information to:

• Process, fulfil, and deliver your orders.

• Communicate with you about purchases, shipping, returns, and customer enquiries.

• Provide customer support and after-sales assistance.

• Send promotional emails, product updates, or newsletters where you have subscribed or where otherwise permitted by law.

• Improve our website, products, and customer experience.

• Detect and prevent fraudulent transactions or misuse of our services.

• Comply with applicable legal and regulatory obligations.

 

We do not sell your personal information to third parties.

​

3. Payment Security

Payments made through our website are processed using third-party payment service providers supported by our e-commerce platform.

 

We do not directly store complete credit card details on our own systems.

Payment providers handle transaction information according to their own security standards and privacy policies.

​

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic, and understand how visitors interact with our content.

 

These technologies may include essential cookies, analytics cookies, and marketing cookies where applicable. You can manage cookies through your browser settings and any cookie preferences provided on our website.

Disabling certain cookies may affect website functionality.

​

5. Sharing Your Information

We may share necessary personal information with trusted third-party service providers, including:

• Payment processors for secure transactions.

• Shipping and logistics companies for order delivery.

• Website hosting and e-commerce service providers, including Wix.

• Email marketing and customer communication services.

• Professional advisers, regulatory authorities, or other parties where required or authorised by law.

 

These parties receive information only as necessary to provide their services or fulfil applicable obligations. We do not disclose your personal information to third parties for their independent marketing purposes without appropriate authorisation.

​

6. International Orders and Data Transfers

KuluKabi Plant Dye Studio serves customers in Australia and internationally.

When you place an international order, we may share necessary delivery and contact information with shipping providers, customs authorities, and logistics partners.

 

Some of our technology and payment service providers may process or store personal information outside Australia.

Where applicable, we take reasonable steps to ensure personal information is handled in accordance with relevant Australian privacy requirements.

​

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, and disclosure.

Our website operates through Wix, which provides hosting and website security infrastructure.

 

Although we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure. We retain personal information for as long as reasonably necessary for business operations, legal compliance, accounting, dispute resolution, and other legitimate purposes.

​

8. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send information about new collections, plant-dyeing techniques, exhibitions, special releases, and studio updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email or by contacting us directly.

 

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages concerning your orders.

​

9. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to request corrections if the information is inaccurate, incomplete, or outdated.

 

You may also request deletion of your personal information. We will consider such requests in accordance with applicable laws and any legitimate requirements to retain records.

​

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services.

 

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing personal information.

​

11. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate authorisation where required by applicable law. If you believe a child has provided us with personal information inappropriately, please contact us.

​

12. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

We will review your complaint and aim to respond within a reasonable timeframe.

 

If your complaint is not resolved satisfactorily, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC), subject to its jurisdiction. Website: www.oaic.gov.au

​

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.

The latest version will be published on this page with the updated revision date.

We encourage visitors to review this Privacy Policy periodically.

​